Operational & Delivery Consulting Services

Where do you want to start?

Engagements generally start with a conversation or a check-up.

Clients enter at the level that fits their situation — the engagement goes as deep as the problem requires.

The tiers are not a mandatory sequence.

Tier 1 — About you: Operational leadership capability upgrade

Ad hoc · Available anytime

Advisory / Single Coaching Session

One hour. No package required. Bring a specific problem, decision, or area you want to think through.

$250

+ GST

Package 1

Operational Leadership Coaching

$390 + GST

For owners who want to strengthen how they lead and handle operational issues

Three structured 1-hour coaching sessions. I work alongside you to build the skills and decision frameworks you need to solve operational problems yourself.

→You strengthen how you lead and handle operational issues, with growing independence.

Available once per business.

Package 2

Targeted Operational Leadership Coaching

$650 + GST

For owners who want a structured starting point before coaching begins

Starts with a review of where operational leadership needs to be upgraded. Identifies the priority areas to focus on — captured in a Leadership Priorities Report. Then two coaching sessions to start working on them. One session complimentary.

→Clear priorities identified and initial progress made on the areas that matter most.

Tier 1

About you — your operational leadership and capability

Tier 2 to Tier 5

About your business — where the operational structure is breaking down

Tier 2 to Tier 5 — About your business: where the Human Engine is stalling

Tier 2

Business Performance Check-Up

$450 + GST

For owners who feel something is wrong but can't name it

A focused diagnostic. I identify the main bottleneck in the Human Engine — the one area where fixing it creates the most forward movement. Within two weeks you receive a plain-language report with a prioritised recommendation on where to start.

→A clear picture of the main operational bottleneck — and a prioritised starting point for fixing it.

Tier 3

Targeted Engagement

Part 1: $1,200 + GST

Part 2: From $3,500 + GST

For owners ready to fix a defined set of problems

Deeper diagnosis followed by structured resolution.

Part 1 confirms the issue and scopes the engagement — producing an assessment report you keep regardless of whether you proceed.

Part 2 implements the fix. No obligation to continue beyond the assessment report.

→Prioritised issues resolved. Part of the business stabilised.

Tier 4

The Intervention

From $4,995 + GST

For owners where operations are no longer holding together end-to-end

Diagnosis, strategy, and execution run concurrently — not sequentially.

I design, build, and implement alongside you: whether that's a delegation system or full operational stabilisation. Co-designed, installed, and practised until it holds.

→A system that runs without the owner holding it together day to day.

Tier 5 — Embedded operational leadership

Tier 5

Fractional & Interim Operations Lead

Priced on scope

For businesses needing senior operational leadership without a full-time hire

Embedded operational leadership inside the business. Delivery, priorities, and team alignment are taken off your plate and stabilised.

Useful during scale-up, restructure, or leadership transition — when things need to keep moving while structure is rebuilt. Also used to bridge the gap while hiring a permanent role, or as an ongoing fractional partner.

Fee benchmarked to comparable senior management roles. Priced per engagement, monthly retainer.

→Operational ownership without the full-time cost.

Ongoing — Maintaining progress and building capability

Tier 6

The Retainer

From $1,242 + GST / 6 months

For owners who want ongoing support to maintain progress

Regular sessions reviewing the vitals — team sentiment, delivery flow, emerging pressure points. Coaching support to reinforce new behaviours and adjust for new growth strains.

Regular Coaching

Scheduled sessions on a fixed cadence. From $1,242 + GST (6 months prepaid). On-call arrangements available.

10% discount when paid 6 months upfront · 20% for a full year

→Sustained growth and confidence.

How to engage

How to Engage

Simple, structured, and selective.

1

Book a discovery call (15–30 min)

We talk about what's going on. I ask questions. You get a feel for how I work. If there's no fit, I'll say so — and point you somewhere useful.

2

We agree on the right starting point

Based on the conversation, I recommend the tier that fits your situation. You decide whether to proceed. Engagements generally start at Tier 1 or Tier 2.

3

We start — structured and defined

Every engagement has a clear scope, a defined output, and a realistic timeline. You know what to expect, what you'll get, and what it costs before anything begins.

I take on a small number of engagements at a time. If there's a fit, we'll find the right starting point together.

Best starting conditions

  • Service business, owner-operator, 5–30 staff
  • Ready to look at structure, not just symptoms
  • Willing to participate in the change
  • Some capacity to implement change — even if small

Ready to start a conversation?

Start with a 15–30 minute discovery call. Just a conversation about what’s going on.

Book a Discovery Call